Microsoft

How Microsoft’s AI chief measures consumer inroads for Copilot

Advertisement Business How Microsoft’s AI chief measures consumer inroads for Copilot Microsoft AI CEO Mustafa Suleyman speaks at the company’s 50th anniversary celebration in Redmond, Washington, U.S., April 4, 2025. REUTERS/Jeffrey Dastin Microsoft AI CEO Mustafa Suleyman speaks at the company’s 50th anniversary celebration in Redmond, Washington, U.S., April 4, 2025. REUTERS/Jeffrey Dastin Microsoft co-founder

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How Microsoft’s AI chief measures consumer inroads for Copilot

05 Apr 2025 08:13AM
(Updated: 05 Apr 2025 08:28AM)



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REDMOND, Washington : As Microsoft CEOs past and present gathered here to celebrate the company’s 50th birthday, one leader said he is targeting a particular metric’s improvement to guide his strategy on artificial intelligence.

Mustafa Suleyman, chief executive of Microsoft AI, said his consumer and research division is tracking the usual measures of adoption for the company’s AI assistant called Copilot. These include daily and weekly active users, distribution, and usage intensity for Copilot’s consumer offering, he said.

But Suleyman’s interest lies elsewhere.

“I really, really focus the team on SSR, the rate of successful sessions,” he said in an interview.

In an older era when consumers gave less real-time feedback on software, the time they spent with a product – on social media, for instance – or the problems they could solve represented crude “proxies for quality,” he said.

“Now, we actually get to learn from the anonymized logs and extract the sentiment,” said Suleyman, who joined Microsoft about a year ago after leading the startup Inflection AI. Suleyman was one of the only Microsoft executives other than former CEOs Bill Gates and Steve Ballmer and current CEO Satya Nadella to speak on stage at Microsoft’s Friday event at its Redmond, Washington, headquarters.

Suleyman said Microsoft has tasked an AI model itself to assess such sentiment and help determine Copilot chats’ SSR.

“Over the last four months, it’s gone up dramatically, and that’s what we optimize for,” he said.

Suleyman declined to state the rate in absolute terms or disclose other Copilot metrics.

The company last fall announced a more amiable voice for its consumer Copilot and the ability to analyze web pages for users as they browse.

On Friday, Microsoft demonstrated further features for Copilot: personalized podcasts, a tool to help consumers research complex queries, and eventually a look for Copilot that can be custom to each user and conversation.

“I would definitely go for something that was cutesy,” said Suleyman, “like a little Furby-type thing.”

Source: Reuters

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Microsoft

Microsoft Canada president vows ‘community-first approach’ to AI investment

Share this Story : Toronto Sun Copy Link Email X Reddit Pinterest LinkedIn Tumblr Breadcrumb Trail Links Money News Ontario Technology Microsoft Canada president vows ‘community-first approach’ to AI investment Tech giant announced $19-billion investment to expand AI and cloud infrastructure in Ontario and Quebec Author of the article: Ling Hui Published Apr 08, 2026

Microsoft Canada president vows ‘community-first approach’ to AI investment

Tech giant announced $19-billion investment to expand AI and cloud infrastructure in Ontario and Quebec

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Microsoft said its billion-dollar investment to expand artificial intelligence infrastructure at Ontario and Quebec data centres will include a “community-first approach,” taking into account concerns from the local communities.

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In December, the tech giant had announced a $19-billion investment — the largest in Canadian history — to expand its AI and cloud infrastructure in the two provinces.

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In a blog post Tuesday, Microsoft Canada president Matt Milton said the company is aware that Canadians have “real questions” about affordability, energy and water use, jobs and the impact on communities regarding its AI investment.

“At Microsoft, we believe communities should share in the benefits of AI infrastructure and they should not bear the costs,” Milton said.

Electricity costs, water usage among concerns

He said the company’s five “community-first” principles will shape how it will build and operate its data centres in Ontario and Quebec.

Among those principles he outlined was the company’s commitment to “paying our way on electricity” to ensure that its data centres don’t increase electricity prices for Canadians and put added strain on the grid.

Milton said the company will work with provinces, utilities, system operators and regulators to plan new supply in advance. He also said the company will pay the full cost of the electricity it uses, including the cost of new generation, transmission and grid upgrades.

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Milton also said that Canada’s cooler climate means the company can cool its data centres mostly using outside air, “using water for cooling less than 5% of the year.”

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Thousands employed in construction process

He also said the company will work with local governments, conservation partners and research institutions on water projects.

Milton said Microsoft’s data centre investment in Canada will employ about 2,000 workers across all sites during construction with 400 Canadian businesses involved during the construction phase.

He said once its data centres are built and operational, the company will create 250 full-time jobs and hire about 400 contractors to maintain and operate its sites.

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    Plaintiff awarded $6M in landmark social media lawsuit against Google, Meta

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Article content

Microsoft said its billion-dollar investment to expand artificial intelligence infrastructure at Ontario and Quebec data centres will include a “community-first approach,” taking into account concerns from the local communities.

Advertisement 2
Story continues below
Article content

In December, the tech giant had announced a $19-billion investment — the largest in Canadian history — to expand its AI and cloud infrastructure in the two provinces.

Article content
Article content

In a blog post Tuesday, Microsoft Canada president Matt Milton said the company is aware that Canadians have “real questions” about affordability, energy and water use, jobs and the impact on communities regarding its AI investment.

“At Microsoft, we believe communities should share in the benefits of AI infrastructure and they should not bear the costs,” Milton said.

Electricity costs, water usage among concerns

He said the company’s five “community-first” principles will shape how it will build and operate its data centres in Ontario and Quebec.

Among those principles he outlined was the company’s commitment to “paying our way on electricity” to ensure that its data centres don’t increase electricity prices for Canadians and put added strain on the grid.

Milton said the company will work with provinces, utilities, system operators and regulators to plan new supply in advance. He also said the company will pay the full cost of the electricity it uses, including the cost of new generation, transmission and grid upgrades.

Advertisement 3
Story continues below
Article content

Milton also said that Canada’s cooler climate means the company can cool its data centres mostly using outside air, “using water for cooling less than 5% of the year.”

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Thousands employed in construction process

He also said the company will work with local governments, conservation partners and research institutions on water projects.

Milton said Microsoft’s data centre investment in Canada will employ about 2,000 workers across all sites during construction with 400 Canadian businesses involved during the construction phase.

He said once its data centres are built and operational, the company will create 250 full-time jobs and hire about 400 contractors to maintain and operate its sites.

Read More

  1. Microsoft Corp. signage in New York City, Oct. 25, 2src24.
    Microsoft touts $500 million AI savings while slashing jobs
  2. Plaintiffs who have filed lawsuits against social media companies hold photos of loved ones outside of the Los Angeles Superior Court on March 25, 2src26 in Los Angeles, Calif. A Los Angeles jury found social media giants Meta and Google liable for designing addictive social media platforms that harmed a young woman’s mental health.
    Plaintiff awarded $6M in landmark social media lawsuit against Google, Meta

Article content
Comments
You must be logged in to join the discussion or read more comments.
Create an AccountSign in
Join the Conversation

Postmedia is committed to maintaining a lively but civil forum for discussion. Please keep comments relevant and respectful. Comments may take up to an hour to appear on the site. You will receive an email if there is a reply to your comment, an update to a thread you follow or if a user you follow comments. Visit our Community Guidelines for more information.

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