Hyderabad’s Rajiv Gandhi International Airport issued a travel advisory after facing major disruptions on Friday due to a global IT outage affecting Microsoft services. The airport notified flyers that several airlines had been impacted, resulting in the cancellation of 23 flights—12 departures and 11 arrivals.

Among these are Indigo flights to destinations like Visakhapatnam, Tirupati, Ahmedabad, and Bengaluru. In response to the situation, the airport took to social media, stating, “We are closely working with all our stakeholders to minimise the inconvenience to our flyers. You may please get in touch with the airline concerned for updates on your flight information. We thank you for your support and understanding.”

Advisory: Due to the global IT outage, services of airlines have been impacted.

We are closely working with all our stakeholders to minimise the inconvenience to our flyers.

You may please get in touch with the airline concerned for updates on your flight information.

We…

— RGIA Hyderabad (@RGIAHyd) July 19, 2024

The disruption caused by the Microsoft outage was felt across various airports in India, with Hyderabad’s airport resorting to issuing hand-written boarding passes to facilitate travel during the technical difficulties.

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A picture has gone viral online, showing a passenger holding a hand-written boarding pass for a flight to Kolkata at Hyderbad airport. Akshay Kothari, co-founder of NotionHQ, shared his experience on social media, commenting, “The Microsoft/CrowdStrike outage has taken down most airports in India. I got my first hand-written boarding pass today.”

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The image shows a boarding pass with flight details meticulously handwritten—an uncommon sight in modern air travel, reminiscent of earlier eras when technology was less pervasive.

The Microsoft / CrowdStrike outage has taken down most airports in India. I got my first hand-written boarding pass today 😅 pic.twitter.com/xsdnq1Pgjr

— Akshay Kothari (@akothari) July 19, 2024

Acknowledging the impact on airline services, Hyderabad Airport’s advisory underscores the collaborative efforts underway with stakeholders to manage the fallout from the global IT incident. As the situation evolves, passengers are advised to stay updated through direct communication with their respective airlines or by contacting airport help desks for the latest flight information.

This incident serves as an open reminder of the critical role technology plays in modern aviation and the vulnerabilities that arise when such systems experience disruptions. Efforts continue to restore normalcy as swiftly as possible.

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Apparently, Microsoft experienced a significant outage affecting Azure services starting Thursday, possibly due to a backend infrastructure configuration change. The disruption caused issues with service management operations and connectivity. The exact cause and extent were unclear, but Microsoft reported signs of improvement on its Azure cloud software status report site.